Shipping policy

We do our best to ensure your hand-painted needlepoint canvases arrive safely and on time. Please review the details below before placing your order.

Where Do You Ship?

Currently, What's the Stitch ships to the U.S., Canada, the UK, the E.U. and Australia.

Shipping Rates & Processing Times

Shipping is calculated at checkout based on carrier rates. Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays. You will receive a tracking number via email once your order has shipped.

For international orders, all shipping, tax and duty costs are calculated at checkout and are broken out separately for your awareness!

Free Shipping

Enjoy free shipping on all U.S. orders over $150. No code needed—discount applies automatically at checkout.

Lost, Stolen, or Delayed Packages

Once your package is shipped, it is in the hands of the carrier. What's the Stitch is not responsible for lost, stolen, or delayed packages, but we recommend reaching out to the shipping carrier for assistance. If you have concerns about your order, feel free to contact us, and we'll do our best to help.

If you have any questions, please don’t hesitate to reach out. Happy stitching!